Female Call Center Executive

Full Time
  • Full Time
  • Dubai
  • 3000 - 3500 AED / Month
  • Salary: 3000 - 3500

Confidential

As a Call Center Executive, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding service, resolve inquiries, and ensure a positive customer experience.

Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Respond to customer inquiries, resolve issues, and provide accurate information about products/services.
  • Listen attentively to customers’ needs and offer appropriate solutions or recommendations.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Follow communication scripts and procedures while adapting to different customer personalities and situations.
  • Collaborate with team members to meet individual and team performance targets.
  • Continuously update knowledge of company products/services to better assist customers.
  • Escalate complex issues to higher-level support as needed.

Requirements:

  • Strong problem-solving abilities and a customer-centric approach.
  • Ability to handle high call volumes while maintaining professionalism and efficiency.
  • Good time management skills and the ability to multitask.
  • Proficiency in basic computer applications and CRM software is a plus.
  • Willingness to work in shifts, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary with performance-based incentives
  • Comprehensive training and ongoing support
  • Opportunities for career growth and advancement
  • Health benefits and other incentives
  • Positive and collaborative work environment

How to Apply:

If you are passionate about delivering exceptional customer service and possess the required skills and qualifications, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Call Center Executive position.

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